This award recognizes the achievements of the company or organization that best asserts and/or protects its Market Position using its intellectual property assets throughout the course.
The award for fastest growing company is based on the percentage of revenue growth over a five-year period. Organisation that has achieved a remarkable revenue growth rate along with quality and services over this period.
An organization which is truly customer driven when it properly manages information, makes that information available to the right people, and trains its staff to use that to build relationship value. Selecting the right products, being honest with customers, and welcoming communications between the company and its customers
The award for best in after sales service is to Ensure continuous application of the essential aspects of customer satisfaction resolving the sources of customer dissatisfaction and Implementing competitive services that enhance customer confidence
The Award for best in class manufacturing benchmarks business excellence framework, which provides organisations with a holistic model for managing a business for excellence, i.e. Leadership, Planning, Information, People, Processes, Customers and Results and is also determined by the organisation’s performance in the Business Excellence Assessment for Continuous Improvement
The winner of this award will have demonstrated achievement and extraordinary success both locally and globally through the development and introduction of e-commerce initiatives and can best demonstrate the highest levels of delivery, site engagement, usability, security, innovation, and ethical practice. It will also recognise the most effective and creative marketing and mechanisms in place that enable delivery of the highest levels of customer service.
The winner of this award will have demonstrated achievement and extraordinary success both locally and globally through the development and introduction of e-commerce initiatives and can best demonstrate the highest levels of delivery, site engagement, usability, security, innovation, and ethical practice. It will also recognise the most effective and creative marketing and mechanisms in place that enable delivery of the highest levels of customer service.
The participants need to demonstrate their achievements of Customer Relationship Excellence with the quality delivery in their organizations; their management leadership, performance of the Customer Service Center, successful strategies for attracting and retaining customers; innovation, technology, service and support infrastructure; service level agreement and management; measuring and managing customer satisfaction levels
The quality excellence award is mark for hygiene & food safety and is awarded to organisations that successfully complete a detailed audit of their food safety management systems.
This award acknowledges the contribution of the individuals who can demonstrate their focus on customer service. The award will assess the contribution of the nominated individual in measurable terms to the business mission of the organization.
An individual who demonstrated commitment to the welfare of health care consumers (e.g. saving and improving lives, preventing adverse health outcomes, etc.).
A Quality Champion is made up of people who fundamentally embrace Quality Principles and has a vision of the quality organization, shares that vision with others, and positively leads others towards that vision by example. In individual who can demonstrate an outstanding commitment to championing the Quality principles.
Should have demonstrated institutionalization of innovation in a systemic and structured way while maintaining the goal of innovation as the creation of business value by developing ideas from mind to market.
The Award for Sustainable changes to quality practices serve to identify recipients that will serve as role models for other organizations and to help organizations assess their improvement efforts, diagnose their overall performance management system, and identify their strengths and opportunities for improving organizational performance practices, capabilities, and results with effectiveness
Each Entry should be accompanied by write-up of not more than 2500 words which includes the description of the Category you are applying in your own words excluding attachment, profile of the company & brochure, media write-ups and interviews as annexure.
Each Entry should be accompanied by personal profile & photograph of nominated person, achievements, awards & accolades received media coverage, articles published & other relevant details.
